Return / refund policy

Intimate apparel is final sale

For health and hygiene reasons, underwear and other intimate garments cannot be returned or exchanged once they have been worn, washed, or removed from their sealed packaging, or once the hygiene liner has been removed. Please use the size guide before ordering — it is the most reliable way to get the fit right the first time.

Unopened items

If a piece is still sealed in its original packaging, unworn and unwashed, with every tag and the hygiene liner intact, it may be returned within 30 days of delivery. Return shipping on these returns is the customer’s responsibility, and each item is inspected before a refund is approved.

Damaged, defective or incorrect items

These are always covered. If an item arrives damaged or faulty, or is not what the order says it should be, contact us within 14 days of delivery with the order reference and a photo. ALL WOODS will arrange a replacement or a refund, including the cost of return shipping, at no charge to you.

Start a return or report a problem

Send the order reference and the item concerned through the contact form. We will confirm whether the item qualifies and, if it does, send return instructions before anything is shipped back. Returns sent without confirmation cannot be processed.

Refunds

Approved refunds are issued to the original payment method once the item has been received and inspected. How quickly the credit appears depends on the bank or card issuer, which is outside ALL WOODS control.

Your legal rights

Nothing in this policy limits any rights you have under the consumer law that applies where you live.

Questions about this page? Contact ALL WOODS.